OUR POLICIES
We provide a wide range of professional services to meet your needs. We promise to provide every service with a smile, and to your highest level of satisfaction.
When booking XTRA HANDS
All appointments must be booked at least 12 hours in advance to ensure availability and proper preparation.
All booking require a deposit equal to the amount of the first hour of your booking. The deposit will be applied to the total amount of the service.
Cancellation and Rescheduling
Even calendars have moods, and changes happen. To keep things balanced:
Cancellations or changes must be made at least 6 hours in advance.
Cancellations made within 6 hours of the scheduled time may result in the deposit being non-refundable.
When cancellations meet the 6-hour requirement, the deposit may be refunded or applied toward a future appointment, depending on your preference.
Payments
The remaining balance is due upon completion of the job, payable by card or cash.
Accepted payment types are listed on our checkout or payment page.
Any payment-related issues (failed transactions, discrepancies) must be resolved promptly.
Refund Policy
Deposits are refundable only when cancellations follow the 6-hour notice rule.
Refund eligibility for products or completed services is reviewed on a case-by-case basis to ensure fairness.
Approved refunds are issued using the original payment method unless otherwise arranged.
If something in the final result doesn’t sit quite right, please let us know within a reasonable timeframe so we can review and determine the appropriate remedy.
Customer Conduct Policy
We maintain a respectful, safe environment for everyone. Service may be refused in cases of inappropriate, unsafe, or disruptive behavior.
Privacy & Data Policy
Personal information collected during booking or payment is used solely to manage appointments and communication. Your data is safeguarded and never sold.
Communication Policy
We send confirmations, reminders, and updates using the contact information you provide. Please ensure your details remain accurate to avoid missed notices
