Our Policies

We provide a wide range of professional services to meet your needs. We promise to provide every service with a smile, and to your highest level of satisfaction.

Booking Policy

All appointments must be booked at least 12 hours in advance to ensure availability and proper preparation.
All booking require a deposit equal to the amount of the first hour of your booking. The deposit will be applied to the total amount of the service.

Cancellation & Rescheduling Policy

Even calendars have moods, and changes happen. To keep things balanced:

Cancellations or changes must be made at least 6 hours in advance.
Cancellations made within 6 hours of the scheduled time may result in the deposit being non-refundable.
When cancellations meet the 6-hour requirement, the deposit may be refunded or applied toward a future appointment, depending on your preference.

Payment & Billing Policy

The remaining balance is due upon completion of the job, payable by card or cash.
Accepted payment types are listed on our checkout or payment page.
Any payment-related issues (failed transactions, discrepancies) must be resolved promptly.

Refund Policy

Deposits are refundable only when cancellations follow the 6-hour notice rule.
Refund eligibility for products or completed services is reviewed on a case-by-case basis to ensure fairness.
Approved refunds are issued using the original payment method unless otherwise arranged.

Service Guarantee

If something in the final result doesn’t sit quite right, please let us know within a reasonable timeframe so we can review and determine the appropriate remedy.

Customer Conduct Policy

We maintain a respectful, safe environment for everyone. Service may be refused in cases of inappropriate, unsafe, or disruptive behavior.

Privacy & Data Policy

Personal information collected during booking or payment is used solely to manage appointments and communication. Your data is safeguarded and never sold.

Communication Policy

We send confirmations, reminders, and updates using the contact information you provide. Please ensure your details remain accurate to avoid missed notices.

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After Booking

Immediate Email Confirmation
Right after the booking is submitted, the customer receives an email containing:

The date and time of the appointment
The location
Instructions for paying the deposit.

This email acts as the official receipt that the request has landed safely in your system.

Deposit Finalizes the Reservation
The appointment is fully locked in once the deposit is paid. Until then, the slot sits in a kind of “soft hold,” waiting for the customer to complete payment.

Reminder Message
Closer to the appointment, customers receive a reminder . This nudges them gently toward the upcoming date without cluttering their day.

Preparation on Your End
Behind the scenes, materials, schedules, or personnel are prepared so the service can run smoothly. This part is invisible to the customer but keeps the whole system humming.

Day-of Service
The appointment happens as scheduled.
Upon completion, the remaining balance is due, payable by card or cash.

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Thank You from XTRA Hands !

We’re a small team with a big appetite for making life easier—whether it’s tackling the tasks that steal your time or stepping in when an extra pair of capable hands can shift a whole day back into balance. We show up ready, reliable, and prepared to handle the details so you can breathe a little lighter.

At Xtra Hands, every job—large or pocket-sized—is treated with care, clarity, and respect for your space and schedule. We’re here to help things run smoother, feel simpler, and make your to-do list a little less bossy.

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